A wireless network allows for multiple devices such as your PC or printer to communicate with each other and the Internet without physical wires connecting them.

Where can I find the name and password for my wireless network?

Your name and password can be found on the sticker that is attached to your wireless router.  The sticker looks similar to the one below:

How can I get help with my wireless home network?

You may get assistance by calling 866-225-8298 (toll-free). 

What are the minimum system requirements for a wireless home network?

• Broadband Internet connection
• At least one PC with an installed network interface adapter
• TCP/IP networking protocol installed on each PC
• RJ45 Ethernet networking cable
• Internet browser

How can I add a PC to my wireless home network?

To add PCs to your wireless home network, simply open your wireless utility software by double-clicking on the wireless networking icon in your system tray at the bottom-right of the screen. 

Next, click on 'Setup Assistant' from the options on the left side of the window.  The Setup Assistant will guide you through the process of addng PCs to your wireless home network.

I can't connect to my wireless home network.  What should I do?

If you are unable to connect to the Internet from a wireless PC, try the following:

1. Check the lights on your router.  The lights should behave as follows:

• The "Power" light should be on
• The "Connected" light should be on and not flashing
• The "WAN" light should be on or flashing

2. Open your wireless utility software by clicking on the wireless networking icon in your system tray.

3. A window will appear listing all of the available wireless networks in your immediate area.  Check to see if your wireless network appears in the list.

If your network name is listed, go to the troubleshooting solution titled "I can't connect to the Internet wirelessly, but my network name is listed."

If your network name is not listed, go to the troubleshooting solution titled "I can't connect to the Internet wirelessly, and my network name is not listed."

How do I secure my wireless network?

There are different ways you can maximize the security of your wireless network.  Currently, there are four encryption levels available:

• 64-Bit Wired Equivalent Privacy

• 128-Bit Wired Equivalent Privacy

• Wi-Fi Protected Access-TKIP

• Wi-Fi Protected Access 2

Can I change the settings on my wireless home network?

Yes.  To change the settings on your wireless home network, click on the wireless networking icon in the system tray.  Next, click on 'Security' on the 'Wireless' tab.

Can I use WPA2 with my wireless adapter?

Yes, the Wireless Client Utility that comes with the adapter supports WPA2.

If you want to use Windows Wireless Zero Configuration to manage your wireless network, you will need to have Windows XP with Service Pack 2 as a minimum.

If you're using Windows XP with Service Pack 2, you will need a Microsoft update for WPA2, which can be downloaded from http://support.microsoft.com/kb/893357/en-us

After installation, you will need to use the Windows Wireless Zero Configuration in the control panel to configure the adapter.  WPA2 should now be available and work correctly.

Windows XP with Service Pack 3 and Windows Vista offer support for WPA2 and do not require additional updates.