Who can get free CA Internet security software?

This is an offer that is exclusive to all Insight Broadband subscribers in good account standing.

 

How can I download and install the software?

You can download and install the software by going to InsightBB.com and clicking on the 'Internet Security' link under 'Insight Essentials'. Once on the Internet Security page, simply click on the 'Get Started' link. Step-by-step on screen instructions will lead you through the download and install process.

 

What are the computer requirements for the software?

Below are the complete requirements for downloading and installing CA Internet Security Suite.

System Requirements:

* Windows 2000 or XP or Windows Vista (excludes Vista 64-bit)

* 256 MB RAM

* 533 MHz or higher Pentium-compatible CPU

* 92 MB hard disk space

For Anti-Spam:

* Microsoft Outlook 2000/2002/2003 or Microsoft Outlook Express 5.5/6.0 or higher

* One or more POP3 or MAPI e-mail accounts

Required for All Installations:

* Internet Explorer 5.5 or higher

* Internet access

* Screen resolution of 800x600 or higher

 

How large is the PC security download file?

Download file size is 50.1 MB.

 

How do I get support for my free PC Security?

CA provides complete support for your free PC security suite of services. For toll-free phone support, call 1-866-851-5271 or you can visit either the Customer Care or Technical Support Websites.

You can also use CA Internet Security Service Agent to find the answers to your questions.

 

Does CA Internet Security Suite support Macintosh PCs?

Currently, CA Internet Security Suite only runs on Windows-based operating systems.

 

Does CA Internet Security Suite support Windows Vista?

Yes, CA Internet Security Suite does support Windows Vista.

 

What competitor PC security programs does CA detect during the installation process?

Listed below are competitor products that will prevent individual components of CA Internet Security Suite from installing if they exist on your PC. During the installation process, these components will be identified at which time you will have the option to remove them from your PC. Failure to remove any competitor security components could prevent installation of CA Internet Security Suite.

CA Anti-Spam will not install if the following product is present:

* Qurb

CA Anti-Virus will not install if any of the following products are present:

* avast!

* AVG 6.x

* AVG 7.x

* BitDefender 8.0 Pro Plus

* eSafe Protect

* eTrust Antivirus

* eTrust AV 7.x

* eTrust EZ Antivirus 6.0

* eTrust EZ Armor (Unified Client)

* eTrust InoculateIT

* eTrust ITM 8.x

* Frisk F-Prot

* F-Secure Anti-Virus

* Inoculan for Windows 95

* Inoculan for Windows NT

* InoculateIT

* InoculateIT for Windows 95

* InoculateIT for Windows NT

* Kaspersky Antiviral Toolkit Pro

* Kaspersky Anti-Virus Personal

* Kaspersky AV Pro

* McAfee SecurityCenter

* McAfee VirusScan

* McAfee VirusScan Ver 9.0

* NOD32

* Normal Virus Control

* Norton AV 2002

* Norton AV 2003

* Norton AV 2004 & 2005

* Norton AV 2004 Pro

* Panda AV Platinum

* Panda AV Titanium

* RAV Anti-Virus

* Sophos-Sweep95

* Sophos-SweepNT

* Trend Micro PC-cillin

CA Personal Firewall will not install if any of the following products are present:

* Agnitum Outpost Firewall 1.0

* Agnitum Outpost Firewall Pro 2.1

* eTrust EZ Armor (Unified Client)

* eTrust EZ Deskshield

* eTrust EZ Firewall

* F-Secure Security Suite

* Kaspersky Anti-Hacker

* Kerio Firewall 2.1.5

* Kerio Firewall 4.11 and 4.14

* Kerio Firewall 4.15 and 4.16

* McAfee Internet Security 6.0 Internet Security

* McAfee ISS 2003 Firewall

* McAfee ISS 2003 Internet Security

* McAfee Personal Firewall Plus

* Sygate Personal Firewall Pro 5.5

* Tiny Personal Firewall 5.5

* TrendMicro Internet Security 2002

* TrendMicro Internet Security 2003

* TrendMicro Internet Security 2004

* Zone Alarm

* Zone Alarm Pro

CA Anti-Spyware will not install if any of the following products are present:

* PestPatrol Corporate Edition 5.0.0.6

* PestPatrol Corporate Edition 5.0.2.3

 

How do I uninstall PC security programs already on my computer?

To uninstall PC security programs already on your computer, follow these steps:

1. Click on 'Start' at the lower-left of the screen

2. Click 'Control Panel' from the menu that appears

3. Select 'Add or Remove Programs'

4. Once the list of programs installed on your PC appears, locate the PC security software you wish to remove

5. Click on the name of the PC security software program to be removed so it is highlighted, then click 'Remove'

Repeat this process as often as necessary for any other PC security programs that may be on your computer until all are removed.

 

How does CA Anti-Virus provide automated updates?

CA Anti-Virus is configured to automatically check and update virus signatures via a standard Internet connection. This process is completely automated and does not require user intervention.

 

If I already have anti-virus and anti-spyware software, do I need a firewall?

Yes. CA Personal Firewall stops unauthorized access and hides your PC from possible hacker attacks. Firewalls protect you from things that anti-virus software and anti-spyware software are not designed to find.

Anti-virus software detects and removes viruses, while anti-spyware software detects and removes spyware, adware, and other non-viral malicious code. Accordingly, CA Personal Firewall is the perfect complement to anti-virus and anti-spyware software, providing a key component of a multilayered security strategy.

 

What are the features of CA Personal Firewall?

CA Personal Firewall offers simple-to-use yet powerful features:

• Pre-configured Security Settings give you optimal protection right out of the box.
• Application Control informs you when programs attempt to access the Internet, and let you allow or deny access.
• Automatic Network Detection identifies the addition of a new network and ensures proper protection for your local network or router configuration.
• Ad Blocking cuts out annoying pop-up and pop-under ads, letting you surf in peace.
• ID Theft Protection allows you to store sensitive personal information, alerts you when it is about to leave your PC through the Internet or e-mail, and allows you to block the transmission, if desired.
• E-mail Protection identifies and quarantines potentially harmful e-mail attachments and prevents mass-mailing worms from propagating.
• Mobile Code Protection allows you to block malicious or untrusted mobile code (JavaScript, Active X, VBS Script, etc.)

 

Why do I need anti-spyware software?

Spyware can lead to anything from PC crashes to increased spam to identity theft. These threats are rapidly proliferating and represent a major security and privacy risk.

 

If I already have anti-virus software, do I need anti-spyware software?

Your anti-virus protection is important - it detects and removes viral threats. However, your PC can be infected with other dangers such as spyware. Anti-spyware software is designed to stop these threats, which have unique properties that can remain hidden in your PC and cause serious problems.

 

Do CA Parental Controls work on Macintosh PCs?

Currently, CA Parental Controls only run on Windows operating systems.

 

How do I block all Internet access with CA Parental Controls for only a part of the day/week?

CA Parental Controls allow you to define each user's allowed time to access the Internet. You can select the days/hours during which Internet access won't be allowed by going to the Access Time Table tab of the member, and select the time to restrict access to the Internet. You can also select a quota of browsing time, which will be counted when the user is allowed access to the Internet. During times that are allowed, the user will have filtered access to the Internet according to the policy set up for that person.

 

Do CA Parental Controls filter pornographic e-mails?

CA Parental Controls only restrict access to Websites. If an e-mail contains a link to a pornographic site, the site will be filtered once the link in the e-mail is clicked on. If the e-mail contains Web information that is retrieved upon opening the message, the Website content will be filtered.

 

How can I block/allow sites that CA Parental Controls don't block/allow?

Individual sites can be added to the Custom Site List to be blocked or allowed and override the CA Parental Control engine. The site's address can either be added as a URL or to be considered as an entire domain. This means all sub domains and internal pages of that domain will automatically be included.

 

Does the CA Parental Control function start automatically?

The Parental Control feature starts automatically each time your computer is started, even if the system tray icon is not there (when the product is in hidden mode). Also after a restart, the Parental Control feature is automatically running and filtering according to the Starting User settings.

 

How do I add more users to the Parental Control feature?

Adding users is very easy. In order to add more members or to Edit/Remove any member, complete the following steps:

1. Open the Parental Control menu and select the Preferences option.

2. Go to 'Manager Members' tab

3. Click on the Add button

4. Set the Member name and password

5. A new member is created with the Internet filtering policy inherited from the Default User.

6. You can now edit the member's settings by clicking on the member's image

7. Next, you can define this member's settings (Image, Password, Web-Filters and Access Time Table)

8. You can change the Member settings any time you like

 

What does Default User mean?

A Default User is a user that comes with predefined "factory" settings. The Parental Control feature starts with a Default User. This user will not be required to enter a password to log in to the Parental Control feature, and therefore should be defined with the most restrictive Internet filtering policy.

When creating a new user, the new user inherits the settings of the Default User, which can be modified. If you have more then one user in the system, you can make any of the users to be the Default User.

 

How do I temporarily disable the Parental Control feature?

When using profiles:

1. Open the CA Parental Control menu and select the Log In option

2. Select the Administrator

3. Enter the Administrator password

4. Now the Parental Control feature will work under Free Access with no filtering at all

If you have not enabled profiles:

1. Open the CA Parental Control menu and select the Turn Off option

2. Enter the Administrator password

3. Now the Parental Control feature will work under Free Access with no filtering at all