If you are having problems with your Internet speeds, there are a few steps that can help determine the cause:

1. Power down your modem and PC

2. Wait for 60 seconds and then power up your modem, followed by your PC

3. After your PC has finished re-booting, clear out your cache as follows:

• Open Internet Explorer
• Select Tools > Internet Options > Delete Files
• Place a check mark next to 'Delete All Offline Content'
• Select Delete Browsing History for IE7, then click 'OK'

You may now test your Internet speed by clicking here and following the instructions.

If the results of the speed test do not reflect the speeds your sevice is intended to provide, try the following steps:

1. Power down your cable modem and PC

2. Bypass your router by connecting your PC directly to your cable modem

3. Power up the cable modem and PC

4. After your cable modem and PC have powered up, test your speed again

5. If the issue is resolved, please contact your router manufacturer for support in correcting the issue with your router

If the problem persists, check to see if you have a firewall with anti-virus protection installed on your PC.  Sometimes, automatic firewall updates do not download properly and can affect your speed and connections to the Internet.

You may try disabling your firewall temporarily.  Once your firewall has been disabled, try running a new speed test.  If the problem no longer occurs, contact the manufacturer of your firewall/anti-virus provider.  Please also contact Insight Technical Support as there may be other variables and issues that we may be able to troubleshoot and resolve.