Terms of Usage
MyInsight.com Website Code of Conduct
This website is an online information and communications service provided by Insight Communications Company, Inc. and its affiliates (collectively, "Insight," "We" or "Us"). This 'Terms of Usage Agreement' ("Terms of Use") informs visitors of the rules and policies that govern the MyInsight.com website. We use the term "visitors" or "you" to include any person that accesses our website at any point for any amount of time, unless designated otherwise.

Please read these Terms of Use carefully before using any portion of this site. Visitors are expected to follow all posted guidelines or rules. We may, in our sole discretion, modify or update these Terms of Use at any time without notice. Any changes in our Terms of Use will be incorporated into a revised Terms of Usage Agreement that we will post on this website. All visitors have the obligation to review changes to our Terms of Use. Unless otherwise specified, such changes shall be effective when they are posted.

Your access or use of this website constitutes your agreement to be bound by these Terms of Use, including any changes that exist when you re-access our site. If you do not agree with the MyInsight.com Terms of Use, do not use any portion of the MyInsight.com website. If you do not understand any provision in these Terms of Use, we encourage you to contact us. We retain the right to deny access, in our sole discretion, to any visitor for any reason, including for any violation of these Terms of Use.

If necessary, and in accordance with applicable law, Insight may cooperate with local, state and/or federal authorities to protect our website, visitors, parents, partners, affiliates, subsidiaries and/or Operational Providers or to prevent unauthorized use of the site. Any conduct by a visitor that violates these Terms of Use may result in the suspension or termination of the visitor's participation on the site and/or to Insight's service(s) at Insight's sole discretion, in addition to any other remedies.

We may also post additional guidelines and/or code of conduct for certain website activities, features or special events. Any additional posted rules will be incorporated into these Terms of Use. To the extent there is a conflict between the rules of a specific event, activity or promotion and these Terms of Use, the rules of the specific event will govern.
Personal Information and Privacy
To participate in certain website activities, promotions or to set up website features, we may request that you submit certain personally identifiable information ("personal information") about yourself over this website. All personal information collected from visitors by this website will be governed by our MyInsight.com Privacy Policy, which is incorporated in this Terms of Usage Agreement by reference. Please carefully review our MyInsight.com Privacy Policy.
Website Participation
Visitors are responsible for providing accurate, timely and complete information to us and our Operational Providers, agents and affiliates in connection with a visitor's use of this website and for the registration or request for Insight services. Your participation, registration or request may be canceled with or without notice if, at any time, we discover that you provide false information or violate these Terms of Use or our MyInsight.com Privacy Policy.

We may offer participation in sweepstakes or other promotional events over our website. To participate in these activities, you must meet any designated minimum age requirements (for example, eighteen years of age or older) for the specific event. We may also establish additional rules and terms for participation in each sweepstake and/or special event.

Visitors may be asked to select a user name and password for registration or submissions in certain website activities or offerings. You are responsible for maintaining the confidentiality of your password and any personal account information. You agree to immediately notify us of any unauthorized use of your password or other personal account information after you become aware of such use, and further agree to indemnify and hold Insight, its parents, partners, affiliates, subsidiaries, directors, officers and employees harmless from any claim, action or damages arising out of your improper or illegal use of your password or personal account information.

We encourage you to keep us informed about any changes in your personal contact and e-mail information. If your e-mail address is canceled, becomes inactive or inaccessible for an extended period of time, we may cancel your participation on our website and delete all or part of your online information, to the extent allowed by law and in accordance with our security measures.
Restrictions on Visitors' Use
This website contains materials supplied by Insight, its affiliates, parents, partners and/or subsidiaries, as well as other sources, and is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Except as expressly authorized by Insight, visitors may not modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, edit, adapt or create a derivative work of, in any manner, any material, content, logos, marks or other design elements obtained from this site, including code and software ("Material"). Notwithstanding the above, visitors may print or download the Material from this site only for individual, personal and non-commercial use, provided that the visitor does not republish or distribute the Material in any way and keeps intact all copyright, trademarks, service marks, patent and other proprietary notices.

Use of the Material for any purpose not expressly permitted in this Agreement is prohibited. Reproduction, copying, or redistribution for commercial purposes of the Material on this website is strictly prohibited without the express written permission of Insight. Visitors are also prohibited from framing Insight's website or linking to any other page except Insight's homepage without the express written permission of Insight. For information on requesting such permission, please send a written request to Insight at 810 7th Avenue, 41st Floor, New York, New York 10019; Attn: Legal Department. Decisions to grant or deny permission are within the sole discretion of Insight. Any links to Insight's homepage must not state or imply that Insight sponsors or endorses the linking site.

Visitors represent and warrant that they are the owner or otherwise have the right to provide any information or materials (including preexisting materials) that they post or transmit on this website. Each visitor is responsible for all content that the visitor posts, e-mails, transmits, uploads or otherwise makes available through our website. You agree not to use any portion of this website or website activities to make available any content or engage in any conduct or activity that:
  • is unlawful, harmful to adults or minors, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  • infringes any patent, trademark, trade secret, copyright or other proprietary rights of any person or entity;
  • contains unauthorized advertising or solicits other visitors;
  • is intended by the visitor to interrupt, destroy or limit the functionality or integrity of any computer software, hardware or Materials on this website; or
  • that otherwise violates the prohibitions contained in other Insight policies.
Insight's Right to Use Posted or Uploaded Content
Visitors hereby grant Insight, its parents, partners, affiliates, and subsidiaries an irrevocable, royalty-free, perpetual, nonexclusive worldwide license to use, copy, display, modify, edit and create derivative works from and distribute any information, materials or content that visitors post or transmit in areas on our website. Insight, its parents, partners, affiliates, subsidiaries, directors, officers, employees, and any contract or Operational Providers are not responsible for the action of any visitor or third parties with respect to any information, material or content posted, uploaded or transmitted over our website. We reserve the right (but assume no obligation) to delete, move or edit any submissions or postings, in our sole discretion, that come to our attention.
Notice of Copyright Infringement
If you believe in good faith that Materials we host infringe on your copyright, you (or your agent) may send us a notice of such infringement in accordance with the requirements set forth in the Digital Millennium Copyright Act of 1998 ("DMCA"). If you believe in good faith that someone has wrongfully filed a notice of copyright infringement against you, the DMCA may permit you to send us a counter-notice. Notices and counter-notices must meet the then current statutory requirements imposed by the DMCA; see www.copyright.gov. Notices and counter-notices should be sent to:

Designated Agent: Sherman Hand, Director of Security.

Postal Mail Address:
Insight Midwest, L.P.
10200 Linn Station Road
Louisville, KY 40223

Telephone Number: (502) 410-7145
Facsimile Number: (502) 410-7101
E-mail Address: dmca@insightbb.com

Insight has adopted a policy where we may, in circumstances that we in our discretion deem appropriate, terminate service for subscribers or account holders that are repeat infringers.
E-mail
E-mail is an important communication method for our online visitors. The person in whose name the e-mail account is registered should generate all e-mail sent to us. E-mail users shall not mask their identity by using a false name or another person's name or account.

Any non-personal information you provide to us by e-mail, including, but not limited to, feedback, data, answers, questions, comments, suggestions, plans, ideas or the like, shall be deemed to be non-confidential and we assume no obligation to protect such non-personal information contained in the e-mail from disclosure. The submission of non-personal information to us shall in no way prevent the purchase, manufacture or use of similar products, services, plans and ideas or the like by Insight, its parents, partners, affiliates or subsidiaries for any purpose; and Insight, its parents, partners, affiliates or subsidiaries shall be free to reproduce, use, disclose and distribute such information to others without liability or restriction. Any personal information transmitted with an e-mail, such as the sender's name, e-mail or home addresses, will be protected in accordance with the policies set forth in our MyInsight.com Privacy Policy.

Deleted emails will be retained in Trash for 14 days, unless deleted sooner by user.
Choice of Law and Forum
MyInsight.com is originated and located in the United States, and this Terms of Use shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflicts of law rules. Insight makes no representation that any material or content on this website is appropriate or available for access or use in other locations. Visitors who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Any dispute arising out of or relating to these Terms of Use or to any access or use of this website will be subject to the exclusive jurisdiction of the state and federal courts located within the state of New York, and you hereby expressly submit to the personal jurisdiction of such courts.

If any provision in this Agreement is held invalid, void or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. This Terms of Use Agreement between you and Insight shall not be modified except by subsequent posting of a revised Terms of Use or in writing, signed by Insight.
Interactive and Public Areas
Currently, we do not offer interactive public activities on this website, such as chat rooms, bulletin boards (also known as message boards) or auditoriums, collectively identified as "Interactive Areas." We may, however, provide these services in the future with the support of our partners, affiliates, or other third parties. Insight, its parents, partners, affiliates, subsidiaries, directors, officers, employees, and any contract or operational providers that conduct, operate and/or manage Insight's Interactive Areas, will not be responsible or liable for the action of any visitors or third parties with respect to any information, materials or content posted, uploaded or transmitted in future Interactive Areas.

Any submissions or postings by visitors to future Interactive Areas or other public areas of this website, will be considered public. Postings to public areas may or may not be reviewed by Insight, its parents, partners or affiliates prior to appearing on the website. Nonetheless, Insight, its parents, partners, affiliates and subsidiaries reserve the right to change, delete, or remove, in part or in full, any postings in public areas and to terminate or suspend access to such areas for conduct that we believe interferes with other peoples' enjoyment, and/or cooperate with local, state, and/or federal authorities if necessary, and in accordance with applicable law.

Staff or volunteer hosts providing information on our site are speaking from their own experience or opinion. These hosts claim no professional expertise or authority.
Local Insight Affiliates and Information
Certain website features, promotions, activities or information may be made available, sponsored or promoted by local Insight Affiliates that provide Insight service(s) in your area. While we try to ensure that any information posted to this website is timely and accurate, errors may appear from time to time. This website may not be updated daily and certain information may not be the most current information available, including information or offerings posted for your local area. We are not liable or responsible for such errors or inaccuracies. Please see the "Disclaimer of Warranties" section below.

You may be able to order certain Insight service(s) and/or products through this website. All requests or submissions for Insight service(s) and/or products are subject to the availability, pricing, terms and other conditions that apply to the particular service(s) and products at the time you place your request. All service(s) and products, their contents, offerings, availability and pricing are subject to change at any time, with or without notice, and may not be available in all areas. Although the website may provide an initial indication that certain Insight service(s) and products are available in your area, such indication will not be deemed accurate until your requested order has been confirmed by Insight and Insight has arranged for the specific service(s) and/or products to be provided to you.
Third Party Providers
We may make available to visitors certain links to, and information about, additional products and/or services provided by third party providers. These third party providers may offer products, services and/or promotional material over our website. You acknowledge and agree that:
  • Any information posted by our website regarding third party offers are for information purposes only.
  • All visitor transactions with third party providers are solely between the visitor and the individual provider, not with Insight. Insight is not the agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
  • All discounts, promotions and special third party offers appearing on our website may be subject to additional restrictions and limitations by the third party provider. All transactions with third party providers are subject to the terms and conditions under which the provider agrees with you to provide the goods or services. You should confirm the terms of any purchase of goods or services with the specific provider with whom you are dealing.
  • Insight does not make any representations or warranties regarding, and is not liable for, the quality, availability or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk.
  • All notices and information posted on our website regarding third party providers have been provided by the third party provider or other parties, and Insight does not warrant its accuracy or completeness.
  • You will immediately notify us if a third party provider does not make available to you any goods, services, discounts, promotion or special offer that appears on our website.
Third Party Links
Our website may contain links and pointers to other sites and resources on the Internet controlled by third parties. These links are provided solely as a convenience to our visitors and do not constitute an endorsement or sponsorship by Insight, its parents, partners, affiliates or subsidiaries of any third party resources, content, products or services. Insight does not endorse, recommend or maintain any liability for the products, services or information available over any third party site not owned or operated by Insight.

Any concerns regarding external links or websites should be directed to the respective website administrator or system operator. Insight reserves the right, in its sole discretion, to terminate links with any third parties or other websites that it deems inappropriate or inconsistent with our website.
Advice and Opinions
Our website may contain facts, views, opinions and statements of third parties, visitors and other organizations. Insight, its parents, partners, affiliates and subsidiaries do not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information displayed or distributed through our website. You acknowledge that any reliance upon any such advice, opinions, statement or other information shall be at your sole risk and you agree that Insight, its parents, partners, affiliates and subsidiaries shall not be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused in any way whatsoever related to any advice, opinions, statements or other information displayed or distributed on our website.
Disclaimer of Warranties
THE INFORMATION ON OUR WEBSITE IS PROVIDED "AS IS." INSIGHT DOES NOT WARRANT, EITHER EXPRESSLY OR BY IMPLICATION, THE ACCURACY OF ANY MATERIALS OR INFORMATION PROVIDED ON THIS SITE OR THEIR SUITABILITY FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALTHOUGH THE INFORMATION PROVIDED TO VISITORS ON THIS SITE IS OBTAINED OR COMPILED FROM SOURCES WE BELIEVE TO BE RELIABLE, INSIGHT CANNOT AND DOES NOT GUARANTEE THE ACCURACY, VALIDITY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OR DATA MADE AVAILABLE TO VISITORS OR ITS SUITABILITY FOR ANY PARTICULAR PURPOSE. THE MATERIAL AND INFORMATION ON OUR WEBSITE IS PROVIDED SOLELY FOR ENTERTAINMENT OR PROMOTIONAL PURPOSES.

YOU EXPRESSLY AGREE THAT USE OF THE MYINSIGHT.COM WEBSITE IS AT YOUR SOLE RISK. YOU SHALL ASSUME THE ENTIRE COST FOR ANY SERVICING, REPAIR OR CORRECTION RELATED TO YOUR ACCESS SYSTEM AND YOUR ABILITY TO ACCESS THE SITE. NEITHER INSIGHT, NOR ANY OF ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OPERATIONAL OR PROMOTIONAL PROVIDERS, SPONSORS OR LICENSORS ARE LIABLE OR SHALL HAVE RESPONSIBILITY OF ANY KIND TO ANY VISITOR FOR ANY CLAIM, LOSS OR DAMAGE THAT A VISITOR INCURS IN THE EVENT OF (I) ANY FAILURE OR INTERRUPTION OF THIS SITE; (II) ANY ACT OR OMISSION OF ANY THIRD PARTY INVOLVED IN MAKING THIS SITE OR THE DATA CONTAINED HEREIN AVAILABLE TO VISITORS; (III) ANY OTHER CAUSE RELATING TO A VISITOR'S ACCESS OR USE, OR INABILITY TO ACCESS OR USE, ANY PORTION OF THIS SITE OR MATERIALS ON THIS SITE; (IV) ANY VISITOR'S INTERACTION OR SUBMISSIONS ON THE WEBSITE, INCLUDING SUBMISSION OF INACCURATE, UNTIMELY, FALSE OR INCOMPLETE INFORMATION; (V) ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER VISITORS OR THIRD PARTIES; OR (VI) FROM ANY VISITOR'S FAILURE TO COMPLY WITH THIS AGREEMENT, WHETHER OR NOT THE CIRCUMSTANCES GIVING RISE TO SUCH CAUSE MAY HAVE BEEN WITHIN THE CONTROL OF INSIGHT OR OF ANY OTHER PARTY PROVIDING SOFTWARE, SERVICES OR SUPPORT. IN NO EVENT WILL INSIGHT, ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE TO ANY VISITOR FOR ANY DIRECT, SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR ANY OTHER LOSS OR DAMAGES OF ANY KIND EVEN IF INSIGHT, ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

PLEASE BE ADVISED THAT ONCE YOU LEAVE OUR WEBSITE, YOUR USE OF THE INTERNET WILL BE GOVERNED BY THE TERMS OF USAGE AGREEMENTS AND PRIVACY POLICIES, IF ANY, OF THE PARTICULAR SITE THAT YOU ARE ACCESSING, INCLUDING THOSE OF OUR OPERATIONAL PROVIDERS, ADVERTISERS, SPONSORS, AND VENDORS. INSIGHT, ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE RESPONSIBLE OR LIABLE FOR (I) THE CONTENT, ACTIVITIES, PRIVACY PRACTICES OR TERMS OF USAGE OF OTHER WEBSITES; (II) ANY THIRD PARTY COLLECTION, USE OR DISCLOSURE PRACTICES; (III) ANY LOSS, DAMAGE OR COSTS RELATED TO ANY PRODUCTS AND/OR SERVICES OFFERED OR PROVIDED BY OPERATORS OF OTHER SITES; OR (IV) ANY LOSS, DAMAGE OR COSTS THAT COULD RESULT FROM LEAVING OUR WEBSITE.
Indemnification
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS INSIGHT, ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS AND ANY THIRD PARTY INFORMATION PROVIDERS FROM AND AGAINST ALL CLAIMS, LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY'S FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS OF USE OR ARISING OUT OF INFORMATION, CONTENT OR MATERIAL THAT YOU SUBMIT, POST OR TRANSMIT ON THIS WEBSITE.
Security Measures
Please review "Our Security Procedures" section in the MyInsight.com Privacy Policy for information on our security measures. While Insight maintains procedures to protect personal information transmitted on this website, any communications over the Internet may be subject to security breaches. Insight, its parents, partners, affiliates, subsidiaries, directors, officers and employees are not liable for any resulting direct or indirect damages to any visitor for any security breach, or from any virus, bugs, tampering, unauthorized intervention, fraud, error, omission, interruption, deletion, defect, or any other technical malfunction during any visitor transmissions.
Caution Concerning Forward-Looking Statements
Some of the information in this website contains forward-looking statements that involve substantial risks and uncertainties. You can identify these statements by forward-looking words such as "may," "will," "expect," "anticipate," "believe," "estimate" and "continue" or similar words. You should read statements that contain these words carefully because they:
  • discuss our future expectations;
  • contain projections of our future results of operations; or of our financial condition; or
  • state other "forward-looking" information.
We believe it is important to communicate our expectations to our investors. However, there may be events in the future that we are not able to accurately predict or over which we have no control. The risk factors listed in our most recently filed Annual Report on Form 10-K, as well as any cautionary language in our subsequently filed Quarterly Reports on Form 10-Q and our other filings with the Securities and Exchange Commission, provide examples of risks, uncertainties and events that may cause our actual results to differ materially from the expectations we describe in our forward-looking statements. Examples of these risks include our history and expectation of future net losses, our substantial debt, changes in laws and regulations, increasing programming costs and competition. You should be aware that the occurrence of the events described in these risk factors and elsewhere in such filings could have a material adverse effect on our business, operating results and financial condition.
Additional Terms of Use Applicable to Use of Online Bill Payment
Insight customers may register online through our Online Bill Payment system in order to make online payments to their Insight service(s) account(s). If you register for Insight's Online Bill Payment, the following additional Terms of Use will apply to your use, in addition to the terms and conditions provided above and those governing the Insight service(s) you subscribe to.

You must comply with any Online Bill Payment requirements and account policies posted on our Online Bill Payment site pages. These requirements and policies are deemed incorporated into this Terms of Use. To the extent there is a conflict between any posted requirements and this Terms of Use, the requirements posted on the Online Bill Payment site pages will govern.

Visitors must select a password, security question and security answer to register for Online Bill Payment and must maintain the confidentiality of this information consistent with Insight's Terms of Use. Please be advised that your Online Bill Payment password and security protections are your responsibility, not Insight's, and sharing this information may allow others to access your Online Bill Payment account and to view the personal information you have entered on the Online Bill Payment site pages.

Although you may be able to change or edit personal information appearing in your Online Bill Payment account pages, the editing of this information will not change your service, account or billing information maintained offline by Insight.

You agree to provide valid, current and correct information to register for Online Bill Payment and in order to process your online payment. Insight takes the fraudulent or unauthorized use of personal or financial information seriously and will pursue, and/or disclose to proper authorities, any fraudulent or unauthorized use of financial data consistent with applicable law.

By confirming the submission of your online bill payment information, you authorize Insight to initiate the electronic payment of your Insight account by either charging such payment to your credit card or by processing an electronic debit from your checking or savings account provided to us online. You understand that the submission of payment information online is a one-time authorization and must be completed each time you wish to make a payment to your Insight account.

Any additional questions about our Online Bill Payment service may be directed to our Webmaster.

Please do not hesitate to contact us if you have any questions.

Thank you for visiting!
MyInsight.com Website Code of Conduct To top of page This website is an online information and communications service provided by Insight Communications Company, Inc. and its affiliates (collectively, "Insight," "We" or "Us"). This 'Terms of Usage Agreement' ("Terms of Use") informs visitors of the rules and policies that govern the MyInsight.com website. We use the term "visitors" or "you" to include any person that accesses our website at any point for any amount of time, unless designated otherwise.

Please read these Terms of Use carefully before using any portion of this site. Visitors are expected to follow all posted guidelines or rules. We may, in our sole discretion, modify or update these Terms of Use at any time without notice. Any changes in our Terms of Use will be incorporated into a revised Terms of Usage Agreement that we will post on this website. All visitors have the obligation to review changes to our Terms of Use. Unless otherwise specified, such changes shall be effective when they are posted.

Your access or use of this website constitutes your agreement to be bound by these Terms of Use, including any changes that exist when you re-access our site. If you do not agree with the MyInsight.com Terms of Use, do not use any portion of the MyInsight.com website. If you do not understand any provision in these Terms of Use, we encourage you to contact us. We retain the right to deny access, in our sole discretion, to any visitor for any reason, including for any violation of these Terms of Use.

If necessary, and in accordance with applicable law, Insight may cooperate with local, state and/or federal authorities to protect our website, visitors, parents, partners, affiliates, subsidiaries and/or Operational Providers or to prevent unauthorized use of the site. Any conduct by a visitor that violates these Terms of Use may result in the suspension or termination of the visitor's participation on the site and/or to Insight's service(s) at Insight's sole discretion, in addition to any other remedies.

We may also post additional guidelines and/or code of conduct for certain website activities, features or special events. Any additional posted rules will be incorporated into these Terms of Use. To the extent there is a conflict between the rules of a specific event, activity or promotion and these Terms of Use, the rules of the specific event will govern. Personal Information and Privacy To top of page To participate in certain website activities, promotions or to set up website features, we may request that you submit certain personally identifiable information ("personal information") about yourself over this website. All personal information collected from visitors by this website will be governed by our MyInsight.com Privacy Policy, which is incorporated in this Terms of Usage Agreement by reference. Please carefully review our MyInsight.com Privacy Policy. Website Participation To top of page Visitors are responsible for providing accurate, timely and complete information to us and our Operational Providers, agents and affiliates in connection with a visitor's use of this website and for the registration or request for Insight services. Your participation, registration or request may be canceled with or without notice if, at any time, we discover that you provide false information or violate these Terms of Use or our MyInsight.com Privacy Policy.

We may offer participation in sweepstakes or other promotional events over our website. To participate in these activities, you must meet any designated minimum age requirements (for example, eighteen years of age or older) for the specific event. We may also establish additional rules and terms for participation in each sweepstake and/or special event.

Visitors may be asked to select a user name and password for registration or submissions in certain website activities or offerings. You are responsible for maintaining the confidentiality of your password and any personal account information. You agree to immediately notify us of any unauthorized use of your password or other personal account information after you become aware of such use, and further agree to indemnify and hold Insight, its parents, partners, affiliates, subsidiaries, directors, officers and employees harmless from any claim, action or damages arising out of your improper or illegal use of your password or personal account information.

We encourage you to keep us informed about any changes in your personal contact and e-mail information. If your e-mail address is canceled, becomes inactive or inaccessible for an extended period of time, we may cancel your participation on our website and delete all or part of your online information, to the extent allowed by law and in accordance with our security measures. Restrictions on Visitors' Use To top of page This website contains materials supplied by Insight, its affiliates, parents, partners and/or subsidiaries, as well as other sources, and is protected by copyrights, trademarks, service marks, patents, trade secrets, or other proprietary rights and laws. Except as expressly authorized by Insight, visitors may not modify, copy, reproduce, republish, upload, post, transmit, distribute, sell, license, rent, publicly display or perform, edit, adapt or create a derivative work of, in any manner, any material, content, logos, marks or other design elements obtained from this site, including code and software ("Material"). Notwithstanding the above, visitors may print or download the Material from this site only for individual, personal and non-commercial use, provided that the visitor does not republish or distribute the Material in any way and keeps intact all copyright, trademarks, service marks, patent and other proprietary notices.

Use of the Material for any purpose not expressly permitted in this Agreement is prohibited. Reproduction, copying, or redistribution for commercial purposes of the Material on this website is strictly prohibited without the express written permission of Insight. Visitors are also prohibited from framing Insight's website or linking to any other page except Insight's homepage without the express written permission of Insight. For information on requesting such permission, please send a written request to Insight at 810 7th Avenue, 41st Floor, New York, New York 10019; Attn: Legal Department. Decisions to grant or deny permission are within the sole discretion of Insight. Any links to Insight's homepage must not state or imply that Insight sponsors or endorses the linking site.

Visitors represent and warrant that they are the owner or otherwise have the right to provide any information or materials (including preexisting materials) that they post or transmit on this website. Each visitor is responsible for all content that the visitor posts, e-mails, transmits, uploads or otherwise makes available through our website. You agree not to use any portion of this website or website activities to make available any content or engage in any conduct or activity that:
  • is unlawful, harmful to adults or minors, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;
  • infringes any patent, trademark, trade secret, copyright or other proprietary rights of any person or entity;
  • contains unauthorized advertising or solicits other visitors;
  • is intended by the visitor to interrupt, destroy or limit the functionality or integrity of any computer software, hardware or Materials on this website; or
  • that otherwise violates the prohibitions contained in other Insight policies.
Insight's Right to Use Posted or Uploaded Content To top of page Visitors hereby grant Insight, its parents, partners, affiliates, and subsidiaries an irrevocable, royalty-free, perpetual, nonexclusive worldwide license to use, copy, display, modify, edit and create derivative works from and distribute any information, materials or content that visitors post or transmit in areas on our website. Insight, its parents, partners, affiliates, subsidiaries, directors, officers, employees, and any contract or Operational Providers are not responsible for the action of any visitor or third parties with respect to any information, material or content posted, uploaded or transmitted over our website. We reserve the right (but assume no obligation) to delete, move or edit any submissions or postings, in our sole discretion, that come to our attention. Notice of Copyright Infringement To top of page If you believe in good faith that Materials we host infringe on your copyright, you (or your agent) may send us a notice of such infringement in accordance with the requirements set forth in the Digital Millennium Copyright Act of 1998 ("DMCA"). If you believe in good faith that someone has wrongfully filed a notice of copyright infringement against you, the DMCA may permit you to send us a counter-notice. Notices and counter-notices must meet the then current statutory requirements imposed by the DMCA; see www.copyright.gov. Notices and counter-notices should be sent to:

Designated Agent: Sherman Hand, Director of Security.

Postal Mail Address:
Insight Midwest, L.P.
10200 Linn Station Road
Louisville, KY 40223

Telephone Number: (502) 410-7145
Facsimile Number: (502) 410-7101
E-mail Address: dmca@insightbb.com

Insight has adopted a policy where we may, in circumstances that we in our discretion deem appropriate, terminate service for subscribers or account holders that are repeat infringers. E-mail To top of page E-mail is an important communication method for our online visitors. The person in whose name the e-mail account is registered should generate all e-mail sent to us. E-mail users shall not mask their identity by using a false name or another person's name or account.

Any non-personal information you provide to us by e-mail, including, but not limited to, feedback, data, answers, questions, comments, suggestions, plans, ideas or the like, shall be deemed to be non-confidential and we assume no obligation to protect such non-personal information contained in the e-mail from disclosure. The submission of non-personal information to us shall in no way prevent the purchase, manufacture or use of similar products, services, plans and ideas or the like by Insight, its parents, partners, affiliates or subsidiaries for any purpose; and Insight, its parents, partners, affiliates or subsidiaries shall be free to reproduce, use, disclose and distribute such information to others without liability or restriction. Any personal information transmitted with an e-mail, such as the sender's name, e-mail or home addresses, will be protected in accordance with the policies set forth in our MyInsight.com Privacy Policy.

Deleted emails will be retained in Trash for 14 days, unless deleted sooner by user. Choice of Law and Forum To top of page MyInsight.com is originated and located in the United States, and this Terms of Use shall be governed by and construed in accordance with the laws of the State of New York, excluding its conflicts of law rules. Insight makes no representation that any material or content on this website is appropriate or available for access or use in other locations. Visitors who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Any dispute arising out of or relating to these Terms of Use or to any access or use of this website will be subject to the exclusive jurisdiction of the state and federal courts located within the state of New York, and you hereby expressly submit to the personal jurisdiction of such courts.

If any provision in this Agreement is held invalid, void or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of this Agreement shall remain in full force and effect. This Terms of Use Agreement between you and Insight shall not be modified except by subsequent posting of a revised Terms of Use or in writing, signed by Insight. Interactive and Public Areas To top of page Currently, we do not offer interactive public activities on this website, such as chat rooms, bulletin boards (also known as message boards) or auditoriums, collectively identified as "Interactive Areas." We may, however, provide these services in the future with the support of our partners, affiliates, or other third parties. Insight, its parents, partners, affiliates, subsidiaries, directors, officers, employees, and any contract or operational providers that conduct, operate and/or manage Insight's Interactive Areas, will not be responsible or liable for the action of any visitors or third parties with respect to any information, materials or content posted, uploaded or transmitted in future Interactive Areas.

Any submissions or postings by visitors to future Interactive Areas or other public areas of this website, will be considered public. Postings to public areas may or may not be reviewed by Insight, its parents, partners or affiliates prior to appearing on the website. Nonetheless, Insight, its parents, partners, affiliates and subsidiaries reserve the right to change, delete, or remove, in part or in full, any postings in public areas and to terminate or suspend access to such areas for conduct that we believe interferes with other peoples' enjoyment, and/or cooperate with local, state, and/or federal authorities if necessary, and in accordance with applicable law.

Staff or volunteer hosts providing information on our site are speaking from their own experience or opinion. These hosts claim no professional expertise or authority. Local Insight Affiliates and Information To top of page Certain website features, promotions, activities or information may be made available, sponsored or promoted by local Insight Affiliates that provide Insight service(s) in your area. While we try to ensure that any information posted to this website is timely and accurate, errors may appear from time to time. This website may not be updated daily and certain information may not be the most current information available, including information or offerings posted for your local area. We are not liable or responsible for such errors or inaccuracies. Please see the "Disclaimer of Warranties" section below.

You may be able to order certain Insight service(s) and/or products through this website. All requests or submissions for Insight service(s) and/or products are subject to the availability, pricing, terms and other conditions that apply to the particular service(s) and products at the time you place your request. All service(s) and products, their contents, offerings, availability and pricing are subject to change at any time, with or without notice, and may not be available in all areas. Although the website may provide an initial indication that certain Insight service(s) and products are available in your area, such indication will not be deemed accurate until your requested order has been confirmed by Insight and Insight has arranged for the specific service(s) and/or products to be provided to you. Third Party Providers To top of page We may make available to visitors certain links to, and information about, additional products and/or services provided by third party providers. These third party providers may offer products, services and/or promotional material over our website. You acknowledge and agree that:
  • Any information posted by our website regarding third party offers are for information purposes only.
  • All visitor transactions with third party providers are solely between the visitor and the individual provider, not with Insight. Insight is not the agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
  • All discounts, promotions and special third party offers appearing on our website may be subject to additional restrictions and limitations by the third party provider. All transactions with third party providers are subject to the terms and conditions under which the provider agrees with you to provide the goods or services. You should confirm the terms of any purchase of goods or services with the specific provider with whom you are dealing.
  • Insight does not make any representations or warranties regarding, and is not liable for, the quality, availability or timeliness of goods or services provided by a third party provider. You undertake all transactions with these providers at your own risk.
  • All notices and information posted on our website regarding third party providers have been provided by the third party provider or other parties, and Insight does not warrant its accuracy or completeness.
  • You will immediately notify us if a third party provider does not make available to you any goods, services, discounts, promotion or special offer that appears on our website.
Third Party Links To top of page Our website may contain links and pointers to other sites and resources on the Internet controlled by third parties. These links are provided solely as a convenience to our visitors and do not constitute an endorsement or sponsorship by Insight, its parents, partners, affiliates or subsidiaries of any third party resources, content, products or services. Insight does not endorse, recommend or maintain any liability for the products, services or information available over any third party site not owned or operated by Insight.

Any concerns regarding external links or websites should be directed to the respective website administrator or system operator. Insight reserves the right, in its sole discretion, to terminate links with any third parties or other websites that it deems inappropriate or inconsistent with our website. Advice and Opinions To top of page Our website may contain facts, views, opinions and statements of third parties, visitors and other organizations. Insight, its parents, partners, affiliates and subsidiaries do not represent or endorse the accuracy or reliability of any advice, opinion, statement or other information displayed or distributed through our website. You acknowledge that any reliance upon any such advice, opinions, statement or other information shall be at your sole risk and you agree that Insight, its parents, partners, affiliates and subsidiaries shall not be held responsible or liable, directly or indirectly, for any loss or damage caused or alleged to have been caused in any way whatsoever related to any advice, opinions, statements or other information displayed or distributed on our website. Disclaimer of Warranties To top of page THE INFORMATION ON OUR WEBSITE IS PROVIDED "AS IS." INSIGHT DOES NOT WARRANT, EITHER EXPRESSLY OR BY IMPLICATION, THE ACCURACY OF ANY MATERIALS OR INFORMATION PROVIDED ON THIS SITE OR THEIR SUITABILITY FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALTHOUGH THE INFORMATION PROVIDED TO VISITORS ON THIS SITE IS OBTAINED OR COMPILED FROM SOURCES WE BELIEVE TO BE RELIABLE, INSIGHT CANNOT AND DOES NOT GUARANTEE THE ACCURACY, VALIDITY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OR DATA MADE AVAILABLE TO VISITORS OR ITS SUITABILITY FOR ANY PARTICULAR PURPOSE. THE MATERIAL AND INFORMATION ON OUR WEBSITE IS PROVIDED SOLELY FOR ENTERTAINMENT OR PROMOTIONAL PURPOSES.

YOU EXPRESSLY AGREE THAT USE OF THE MYINSIGHT.COM WEBSITE IS AT YOUR SOLE RISK. YOU SHALL ASSUME THE ENTIRE COST FOR ANY SERVICING, REPAIR OR CORRECTION RELATED TO YOUR ACCESS SYSTEM AND YOUR ABILITY TO ACCESS THE SITE. NEITHER INSIGHT, NOR ANY OF ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OPERATIONAL OR PROMOTIONAL PROVIDERS, SPONSORS OR LICENSORS ARE LIABLE OR SHALL HAVE RESPONSIBILITY OF ANY KIND TO ANY VISITOR FOR ANY CLAIM, LOSS OR DAMAGE THAT A VISITOR INCURS IN THE EVENT OF (I) ANY FAILURE OR INTERRUPTION OF THIS SITE; (II) ANY ACT OR OMISSION OF ANY THIRD PARTY INVOLVED IN MAKING THIS SITE OR THE DATA CONTAINED HEREIN AVAILABLE TO VISITORS; (III) ANY OTHER CAUSE RELATING TO A VISITOR'S ACCESS OR USE, OR INABILITY TO ACCESS OR USE, ANY PORTION OF THIS SITE OR MATERIALS ON THIS SITE; (IV) ANY VISITOR'S INTERACTION OR SUBMISSIONS ON THE WEBSITE, INCLUDING SUBMISSION OF INACCURATE, UNTIMELY, FALSE OR INCOMPLETE INFORMATION; (V) ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER VISITORS OR THIRD PARTIES; OR (VI) FROM ANY VISITOR'S FAILURE TO COMPLY WITH THIS AGREEMENT, WHETHER OR NOT THE CIRCUMSTANCES GIVING RISE TO SUCH CAUSE MAY HAVE BEEN WITHIN THE CONTROL OF INSIGHT OR OF ANY OTHER PARTY PROVIDING SOFTWARE, SERVICES OR SUPPORT. IN NO EVENT WILL INSIGHT, ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE TO ANY VISITOR FOR ANY DIRECT, SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES OR ANY OTHER LOSS OR DAMAGES OF ANY KIND EVEN IF INSIGHT, ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.

PLEASE BE ADVISED THAT ONCE YOU LEAVE OUR WEBSITE, YOUR USE OF THE INTERNET WILL BE GOVERNED BY THE TERMS OF USAGE AGREEMENTS AND PRIVACY POLICIES, IF ANY, OF THE PARTICULAR SITE THAT YOU ARE ACCESSING, INCLUDING THOSE OF OUR OPERATIONAL PROVIDERS, ADVERTISERS, SPONSORS, AND VENDORS. INSIGHT, ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE RESPONSIBLE OR LIABLE FOR (I) THE CONTENT, ACTIVITIES, PRIVACY PRACTICES OR TERMS OF USAGE OF OTHER WEBSITES; (II) ANY THIRD PARTY COLLECTION, USE OR DISCLOSURE PRACTICES; (III) ANY LOSS, DAMAGE OR COSTS RELATED TO ANY PRODUCTS AND/OR SERVICES OFFERED OR PROVIDED BY OPERATORS OF OTHER SITES; OR (IV) ANY LOSS, DAMAGE OR COSTS THAT COULD RESULT FROM LEAVING OUR WEBSITE. Indemnification To top of page YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS INSIGHT, ITS PARENTS, PARTNERS, AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS AND ANY THIRD PARTY INFORMATION PROVIDERS FROM AND AGAINST ALL CLAIMS, LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY'S FEES, RESULTING FROM ANY VIOLATION OF THESE TERMS OF USE OR ARISING OUT OF INFORMATION, CONTENT OR MATERIAL THAT YOU SUBMIT, POST OR TRANSMIT ON THIS WEBSITE. Security Measures To top of page Please review "Our Security Procedures" section in the MyInsight.com Privacy Policy for information on our security measures. While Insight maintains procedures to protect personal information transmitted on this website, any communications over the Internet may be subject to security breaches. Insight, its parents, partners, affiliates, subsidiaries, directors, officers and employees are not liable for any resulting direct or indirect damages to any visitor for any security breach, or from any virus, bugs, tampering, unauthorized intervention, fraud, error, omission, interruption, deletion, defect, or any other technical malfunction during any visitor transmissions. Caution Concerning Forward-Looking Statements To top of page Some of the information in this website contains forward-looking statements that involve substantial risks and uncertainties. You can identify these statements by forward-looking words such as "may," "will," "expect," "anticipate," "believe," "estimate" and "continue" or similar words. You should read statements that contain these words carefully because they:
  • discuss our future expectations;
  • contain projections of our future results of operations; or of our financial condition; or
  • state other "forward-looking" information.
We believe it is important to communicate our expectations to our investors. However, there may be events in the future that we are not able to accurately predict or over which we have no control. The risk factors listed in our most recently filed Annual Report on Form 10-K, as well as any cautionary language in our subsequently filed Quarterly Reports on Form 10-Q and our other filings with the Securities and Exchange Commission, provide examples of risks, uncertainties and events that may cause our actual results to differ materially from the expectations we describe in our forward-looking statements. Examples of these risks include our history and expectation of future net losses, our substantial debt, changes in laws and regulations, increasing programming costs and competition. You should be aware that the occurrence of the events described in these risk factors and elsewhere in such filings could have a material adverse effect on our business, operating results and financial condition. Additional Terms of Use Applicable to Use of Online Bill Payment To top of page Insight customers may register online through our Online Bill Payment system in order to make online payments to their Insight service(s) account(s). If you register for Insight's Online Bill Payment, the following additional Terms of Use will apply to your use, in addition to the terms and conditions provided above and those governing the Insight service(s) you subscribe to.

You must comply with any Online Bill Payment requirements and account policies posted on our Online Bill Payment site pages. These requirements and policies are deemed incorporated into this Terms of Use. To the extent there is a conflict between any posted requirements and this Terms of Use, the requirements posted on the Online Bill Payment site pages will govern.

Visitors must select a password, security question and security answer to register for Online Bill Payment and must maintain the confidentiality of this information consistent with Insight's Terms of Use. Please be advised that your Online Bill Payment password and security protections are your responsibility, not Insight's, and sharing this information may allow others to access your Online Bill Payment account and to view the personal information you have entered on the Online Bill Payment site pages.

Although you may be able to change or edit personal information appearing in your Online Bill Payment account pages, the editing of this information will not change your service, account or billing information maintained offline by Insight.

You agree to provide valid, current and correct information to register for Online Bill Payment and in order to process your online payment. Insight takes the fraudulent or unauthorized use of personal or financial information seriously and will pursue, and/or disclose to proper authorities, any fraudulent or unauthorized use of financial data consistent with applicable law.

By confirming the submission of your online bill payment information, you authorize Insight to initiate the electronic payment of your Insight account by either charging such payment to your credit card or by processing an electronic debit from your checking or savings account provided to us online. You understand that the submission of payment information online is a one-time authorization and must be completed each time you wish to make a payment to your Insight account.

Any additional questions about our Online Bill Payment service may be directed to our Webmaster.

Please do not hesitate to contact us if you have any questions.

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